Can I ask you to delete my data?

Yes. Go to Settings, Privacy & Data and select Request Deletion, or email privacy@sbobetapk.club. We'll delete personal info within 30 days, though transaction records may be kept longer where local law requires.

Reference

How We Handle Your Privacy

We collect only the information you give us when you open your account and make deposits — your name, email, phone number and payment details via DANA, OVO…

Account & identity verificationPayment processing onlyNo third-party sharing

Explore the Lobby Read FAQ

What We Collect and Why

sbobet apk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we ask for your full name, email, phone number, date of birth and home address so we can verify your account and comply with local law. Your payment details — the bank account or e-wallet linked to DANA, OVO, GoPay or QRIS —

1
are encrypted and stored separately from your account profile. We also log your login times, game activity and withdrawal requests to spot unusual activity and prevent fraud. Where local law permits, we may keep this data for up to seven years after your last transaction. We
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do not store your full payment credentials; payment processors handle those securely.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About Your Privacy

Team online

Live Chat

Reach our support team via live chat in the lobby during your session. Available 24/7 to answer privacy questions, help you request data deletion or clarify our policy.

Email Support

Email [email protected] with your account email and a description of your request. We reply within 48 hours. Use this channel for formal data access or deletion requests.

Account Settings

Open Settings in your account menu and scroll to Privacy & Data. You can view what we've collected, request a copy or ask us to remove it.

SECURITY PRACTICES

How We Protect and Use Your Data

SSL Encryption

All data you send — from login to withdrawal requests — travels through SSL encryption. Payment channels use bank-grade security so your DANA, OVO, GoPay or QRIS details never reach our servers unencrypted.

Access Controls

Only our support and verification teams can view your personal data, and only when needed to process your request or verify your identity. Staff sign confidentiality agreements and access is logged.

Cookie & Tracking

We use cookies to remember your login and game preferences. Analytics cookies help us spot technical issues and crash patterns. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

We keep your account data as long as your account is active. After closure, we retain transaction records for up to seven years where local law requires. You can request deletion of certain data anytime.

Third-Party Tools

We use payment processors and fraud-detection services that receive only the data needed to complete transactions and verify your identity. They are bound by the same confidentiality rules.

Your Rights

You can request a copy of your data, ask us to correct inaccurate info or request deletion where local law permits. File requests via Settings or email [email protected] — we respond within 30 days.

Privacy Questions Answered

Yes. Go to Account Settings, select Privacy & Data, then choose View My Data. You'll see your name, email, phone, address, deposit history and game activity. If you want a complete export, email [email protected] and we'll send it within 30 days.

No. We never sell or rent your personal data. We share it only with payment processors and fraud-prevention partners when necessary to process your transactions or verify your account. Those partners cannot use your data for their own marketing.

We keep transaction records for up to seven years where local law requires. Your login history and game activity are deleted within 90 days. If you want faster deletion, email [email protected] with your account email and we'll process it within 14 days.

Payment details are never stored on our servers. Payment processors handle them directly using bank-grade encryption. We keep only a reference token so we know which payment method is linked to your account, not the actual card or wallet number.

Yes, we use cookies to keep you logged in and to remember your game preferences. Analytics cookies help us identify crashes and slow pages. You can disable non-essential cookies in your browser settings; your account will still work fine.

Yes. Go to Settings, Privacy & Data and select Request Deletion, or email [email protected]. We'll delete personal info within 30 days, though transaction records may be kept longer where local law requires.

Change your password immediately and contact our live chat or email [email protected]. Our security team will review your login history and flag unusual access. Players in Surabaya, Bandung and across Indonesia can report concerns anytime — we investigate within 24 hours.

How We Handle Your Privacy

Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Protect and Use Your Data

SSL Encryption

Access Controls

Cookie & Tracking

Data Retention

Third-Party Tools

Your Rights

Privacy Questions Answered

01 Can I see what personal data you have about me?

02 Do you sell my information to other companies?

03 How long do you keep my account data after I close my account?

04 What happens to my DANA, OVO, GoPay or QRIS details?

05 Do you use cookies and tracking pixels?

06 Can I ask you to delete my data?

07 What if I notice suspicious activity on my account?

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