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Terms & Conditions That Protect Your Account

Our terms lay out how your account works, what you can and cannot do, and how we handle disputes, withdrawals and your data.

Clear account rulesDispute resolutionWithdrawal verificationData protectionSupport access
sbobet apk Terms & Conditions That Protect Your Account
HELP WITH TERMS

How to Get Answers About Our Terms

If you have questions about how our terms apply to your account or a specific transaction, reach out to us through any of these channels. Our support team reviews term-related questions during business hours and can walk you through your rights and obligations. You can also request a copy of the full terms in writing, and we'll send it to the email on your account.

Team online

Live Chat

Ask a support agent in real time about any terms question. Available Monday–Friday, 09:00–21:00 WIB. Open the chat widget from your account lobby.

Email Support

Send term questions to our support inbox and receive a detailed response within 24 hours. Use the email address linked to your account for faster verification.

Account Settings

View and download your current terms agreement directly from Account > Settings > Legal Documents. Changes to terms are notified to you via email.

SECURITY & DATA

How We Protect You Under Our Terms

Our terms include specific commitments about how we handle your data, secure your account and let you exercise your rights.

Data Encryption

All transactions via DANA, OVO, GoPay and QRIS use industry-standard SSL encryption. Your payment method is verified once and then tokenised so it's never exposed again.

Account Verification

We verify your identity at registration and before your first withdrawal. You'll need a valid Indonesian ID and a phone number where we can reach you.

Data Access Requests

You can request a copy of all data we hold on you by emailing support with your account number. Requests are fulfilled within 10 business days.

Unauthorized Activity

If you spot a transaction you don't recognise, report it in Account > Security > Dispute a Transaction. We investigate within 24 hours.

Retention & Deletion

We keep account records for seven years after closure. You can request deletion of non-essential data sooner by contacting support in writing.

Policy Changes

Changes to our terms are sent to your registered email 30 days before they take effect. You can close your account if you don't accept the new terms.

Frequently Asked Questions About Terms & Conditions

Account violations are handled based on severity. Minor issues get a warning; serious breaches like fraud may result in account suspension or closure. We notify you by email and give you a chance to respond before any permanent action.

We can update the terms, but changes are only valid 30 days after we email you notice. You have the right to close your account during that period if you disagree with the new terms.

All deposits are tracked in real time. If a transaction fails, the money is returned to your DANA, OVO, GoPay or QRIS account automatically within 24 hours. Contact support with a screenshot if it doesn't arrive.

Withdrawals are processed after identity verification and usually complete within 24 hours. DANA, OVO and GoPay transfers often arrive in under 10 minutes; QRIS transfers may take up to 2 hours depending on your bank.

Yes. Go to Account > History > Download Statement, select your date range, and download a PDF of all deposits, withdrawals and play activity. You can also request an email copy from support.

Inactive accounts remain open indefinitely, but we may limit access to certain features after 180 days of inactivity. Log in once to restore full access. Your balance is never forfeited.

The complete terms are available in Account > Settings > Legal Documents. You can read, download or print them anytime. A copy is also emailed to you when you register.